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Additional Resources

Customer Support

Find out how to connect with our customer service team and help.

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Articles & Downloads

Find articles and useful resources for Drive DeVilbiss Products.

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Helpful Videos

How To Choose The Right Cane

How To Choose The Right Rollator

How To Choose The Right Walker

How to Choose the Right Safety Chair

How to Choose the Right Raised Toilet Seat

Frequently Asked Questions

Ordering Questions

Can I cancel my order?

Unfortunately, orders are quickly processed for shipping; once placed, they cannot be cancelled. However, you can return items within 30 days. See our return policy for details.

How do I know if my order has been received?

You will receive a confirmation email from us shortly after placing an order on our website. If you don't see the email in your inbox, please check your spam folder. If you still don’t see the confirmation email, please contact us HERE and we'll be happy to assist you!

Who can I contact if I have questions about credit charges, my order, or returns and refunds?

We are always here to help! Please contact us HERE. Where applicable, please mention your order number. If you can’t find your order number, include the full name and shipping address for your order.

Do you charge sales tax on orders through your website?

At this time, we are required to charge sales tax for deliveries to many US states. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.

Where to Buy

What countries does Drive at Home ship to?

We currently ship to the United States.

Where can I purchase Drive Medical Products?

You can purchase Drive at Home products online from our website at Drivemedicalathome.com. You can also find our products at your local DME provider, which you can find HERE.

Shipping & Delivery

How much do you charge for shipping + how can I receive free shipping?

We charge a $7.95 flat rate ground shipping charge on all orders less than $50.00. Orders over $50.00 qualify for free shipping. For customers in Hawai’i or Alaska, shipping costs are calculated during checkout.

Which carrier do you use to ship out products?

Currently, we partner with FedEx.

Do you ship to PO boxes?

Unfortunately, we can only ship orders to a street address.

How long will my order take to get to me?

You can expect to receive your order within 2-7 business days after the order has been processed.

Do you require a signature upon delivery?

Our delivery process does not request a signature.

What if there is an issue with my order?

Please contact us here if you have questions or concerns related to any of the following issues:

The status of your order
Tracking information or an update on the status of your delivery
An incorrect shipping address, or a delivery sent to the wrong address
A product that was damaged in transit
Your product’s warranty
Support and assistance with questions about your product

Returns

Customer satisfaction is extremely important to us. We at Drive at Home want you to be happy with your products! If you are unsatisfied for any reason and are considering returning a product purchased at driveathome.com, please reach out to us HERE so we can help. Click HERE to review the policy and start a return.

Third Party Returns

If you have purchased a Drive at Home product from one of our trusted third-party retailers, such as TK, TK, or TK, etc., please contact their customer service team directly for any product issues or returns.

Warranty & Repairs

Do items purchased on driveathome.com come with a warranty?

Your product’s warranty is outlined in the owner’s manual. The warranty period starts on the date of purchase.

How do I file a warranty claim?

Please reach out to us here to begin the process of filing a warranty claim.

How do I get a replacement part?

We are happy to assist you with ordering replacement parts! Please contact us here to confirm the part you need and get started.

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